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No substitute for trust: Why explaining more hasn’t made pet owners more confident

9 hours ago   (0 Comments)
Posted by: Allyson Baros-Kabler

There is a belief in the pet industry that if food and treat brands could simply explain things better, consumers would make better decisions. If pet owners could truly understand ingredients, formulation, processing, sourcing and claims, confusion would fade, trust would rise, and the right products would always win out in the cart. This sounds reasonable enough, but the industry reliably misapplies it.

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